Go to My Account → Register. If Google / Facebook buttons appear, you can sign in with one click.

Click “Lost your password?” on the login page to reset. You’ll receive an email with a secure reset link.

Yes — go to Account details. If you need the email on past orders/licenses changed, contact support.

Most clips are 4K (or higher) in common editing codecs/containers suitable for Premiere Pro, Final Cut, and DaVinci Resolve. Exact specs vary per item and are shown on each product page.

No. Watermarks exist only in previews. Purchased files are clean.

We curate high-quality footage for professional use. Unless stated as “exclusive,” items are not exclusive.

Duclipz (or its contributors) retains full copyright. You receive a non-exclusive, non-transferable license to use the footage per our License.

Credit is appreciated but not required. For YouTube, we recommend adding: “Licensed footage from Duclipz — Order #[YOUR_ORDER_NO]”.

One license = one account/seat. For teams or multi-seat usage, please contact us.

Use in films, ads, social media, web, app, broadcast (per license terms on site). Allowed to edit, cut, color grade, and combine with other media. Not allowed to resell, share, or redistribute the raw file(s).

Don’t redistribute or resell the raw files, don’t claim ownership, and don’t use in unlawful, defamatory, or hateful content. Some clips may have additional restrictions noted on their pages.

Go to My Account → Downloads. Your eligible items will be listed with download links.

You can re-download from your account as long as the item remains in our library and your account is in good standing.

Please try a stable connection and a modern browser. If the issue persists, contact support with your order number.

Go to My Account → Downloads and click Download License next to the file. The license references your order number as proof.

Yes. The license can be generated again; its content stays consistent for the same order and account.

Each plan includes a set number of downloads, and unused downloads do not expire at month-end (roll over). The system does not auto-renew (auto-renew off), so you won’t be charged automatically.

No. We do not auto-renew, so there’s nothing to cancel unless you decide to purchase again later.

You can buy clips individually or purchase another plan. Rollover means unused downloads carry forward until used.

Currently: PayPal and Manual/Bank Transfer. Coming soon: Visa/Mastercard and Crypto.

We email your receipt after checkout. You can also view it under My Account → Orders.

USD (United States Dollar).

We only refund if the purchased video file is corrupted or cannot be opened, and a working replacement cannot be provided. Please contact us within 7 days and include your order number and a short description of the issue. Otherwise, digital licenses are non-refundable.

Use the Contact page or reply to your order email. We typically respond within 24–48 hours on business days.

We’d love to hear what you need. Share details via the Contact page and we’ll advise feasibility and timeline.